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Short-term rental can sometimes raise concerns among neighbors. Bénoline understands these concerns and implements a proactive approach to ensure harmonious coexistence and prevent conflicts.
Pioneers in Quebec, we offer a VIP assistance service to neighbors, a concrete solution for shared peace of mind and responsible management. Our approach applied to hundreds of rentals has allowed us to always maintain a harmonious relationship with the neighborhood of our rental properties.
It is essential to recognize that short-term rental can present specific challenges for the neighborhood, both in urban and rural areas. Thanks to over 10 years of experience in short/medium/long term rentals, Bénoline is aware of these issues and is committed to addressing them with transparency and efficiency.
In the city, the main concerns often concern noise (comings and goings, late conversations, parties), the use of common areas (elevators, entrance halls), and respect for building regulations. The frequent turnover of tenants can also disrupt the routine of permanent residents.
Concrete examples: Noise of suitcases in the corridors, excessive use of the elevator, non-compliance with quiet hours, inadequate parking, congestion of common areas.
In the countryside, the issues can include noise that spreads on the water (conversations, music), the use of outdoor spaces (campfires, barbecues), parking, and respect for the environment (waste management, respect for nature).
Concrete examples: Loud music in the evening near a lake, late and noisy bonfires, parking on neighboring land, noise from ATVs or snowmobiles, use of fireworks.
Bénoline takes the lead to prevent problems and reassure the neighborhood with a 3-pronged approach. Our VIP assistance service, unique in Quebec, is designed to promote peaceful coexistence and avoid conflict situations, combining preventive measures, transparent communication, and a human approach centered on awareness.
1. Preventive Measures: Precise and Adapted Regulations
Before each rental, clear and adapted rules, based on best practices in rental matters and taking into account the specificities of the place (co-ownership, neighborhood, environment), are communicated and accepted by the tenants. These rules address crucial aspects such as quiet hours, the use of common and outdoor spaces, parking, and respect for the environment, thus minimizing the risks of nuisances and clarifying expectations from the start.
2. The Human Approach: Cultivating Respect and Awareness of the Neighborhood
Beyond the written rules, we attach great importance to the human approach and raising awareness among tenants. Throughout our exchanges, we humanize the link by warmly welcoming them and making them aware of the importance of taking care of the premises and maintaining cordial relations with the neighborhood.
We clearly communicate that tenants are not staying in an impersonal hotel, but in a property integrated into a neighborhood. This approach promotes natural listening and respect, encouraging tenants to adopt responsible and respectful behavior. We emphasize sharing and courtesy, thus creating a climate of trust and mutual understanding.
For rapid and effective communication, we provide a dedicated telephone number and email address, to be shared with the immediate neighbors of your property. This service allows neighbors to contact us directly if needed.
Reading articles about negative experiences related to short-term rental can legitimately raise concerns. Bénoline adopts transparent communication by clearly explaining its management practices and its commitment to respecting the neighborhood.
Our VIP assistance service is tangible proof of our desire to prevent nuisances and promote harmonious coexistence. We encourage owners to share this information with their neighbors to establish a climate of trust and dispel apprehensions.
This service is part of Bénoline's integrated services and is accessible to clients who take one of our property management packages:
