Neighbor Assistance: For Peaceful and Sustainable Cohabitation

Rentals can sometimes cause concern within a community. At Bénoline, we understand that your property does not exist in a vacuum; it is part of a social ecosystem.

As pioneers in Quebec, we offer a VIP neighbor assistance service. This concrete solution ensures shared peace of mind and responsible management. Our approach, proven across dozens of properties, allows us to maintain a harmonious and lasting bond with the neighborhood surrounding your rental assets.

The Challenges of Cohabitation: Understanding to Better Prevent

With over 15 years of experience, we know that challenges vary by environment. Our local managers adapt their strategy based on your specific sector.

In Urban Areas (Buildings, Condos)

In the city, the main concerns often concern noise (comings and goings, late conversations, parties), the use of common areas (elevators, entrance halls), and respect for building regulations. The frequent turnover of tenants can also disrupt the routine of permanent residents.

Concrete examples: Noise of suitcases in the corridors, excessive use of the elevator, non-compliance with quiet hours, inadequate parking, congestion of common areas.

In Rural Areas (Cottages, Isolated Houses)

In the countryside, the issues can include noise that spreads on the water (conversations, music), the use of outdoor spaces (campfires, barbecues), parking, and respect for the environment (waste management, respect for nature).

Concrete examples: Loud music in the evening near a lake, late and noisy bonfires, parking on neighboring land, noise from ATVs or snowmobiles, use of fireworks.

The Bénoline Solution: Unique VIP Assistance in Quebec

Our service is based on a proactive three-part approach, combining administrative rigor with human sensitivity.

1. Preventive Measures: Precise and Adapted Regulations
Every rental agreement includes strict rules adapted to the specific location (condo bylaws, lakeside quietude, etc.). Quiet hours, waste management, and parking limits are clarified and accepted before the tenants even arrive.

2. The Human Approach
This is where we stand out. We humanize the stay from the very first contact. We sensitize tenants to the fact that they are not staying in an anonymous hotel, but in a home integrated into a community of neighbors. This approach encourages natural respect and responsible behavior.

3. 7/7 VIP Neighbor Assistance: A Direct Line for Peace of Mind

We provide immediate neighbors with a dedicated phone line and email address so they can reach us at any time.

Availability and Responsiveness: Our agents are available 7 days a week to answer calls and intervene quickly. We are committed to a maximum response time of 2 hours during business hours.
Handling Reports: In the event of a report, we immediately contact the tenants to resolve the situation with diplomacy and firmness, ensuring respect for the rules of good neighborliness and the signed regulations. Our local managers can also travel directly to the site if needed.
Transparency and Follow-Up: We keep a record of all incidents and actions taken, and can provide you with regular reports on interactions with the neighborhood, ensuring complete transparency.

Reassure and Inform: Transparent and Soothing Communication

Reading articles about negative experiences related to short-term rental can legitimately raise concerns. Bénoline adopts transparent communication by clearly explaining its management practices and its commitment to respecting the neighborhood.

Our VIP assistance service is tangible proof of our desire to prevent nuisances and promote harmonious coexistence. We encourage owners to share this information with their neighbors to establish a climate of trust and dispel apprehensions.

Benefits for Owners and Neighbors

For you, the owners: You protect your reputation and the value of your asset. You avoid complaints to the city or the condo board and distinguish yourself through ethical management.

For your neighbors: They benefit from an accessible and efficient local contact. They feel respected and considered, transforming a potential source of stress into a reassuring collaboration.

An Exclusive Integrated into the Bénoline DNA

The Neighbor Assistance service is the cornerstone of our social commitment. It works in synergy with our local managers to ensure that every stay takes place with full respect for your property’s surroundings.

📢 Discover all Bénoline DNA Exclusives

This service is a Bénoline Exclusive. It is included for all clients who have subscribed to one of our property and rental management packages:

Platinum 360 LND Management for short term rentals in Lanaudière;
Platinum 360 MTL Management for short term rentals in Montreal;
31 LND Management for medium term rentals in Lanaudière;
31 MTL Management for medium term rentals in Montreal;
12 Management for long term rentals in Montréal.